Returns and refunds

Contact us before shipping

Write to [email protected] with your order reference, the item reference, and the reason for your request. Attach clear photographs if the condition or conformity of the item is in question.

Request instructions and the return address before shipping a package. The return address may differ from other contact details on the site.

Preserve the condition of the item

Keep the item, the items received, and its packaging while the request is being reviewed. Describe any handling already performed. If you notice an anomaly, avoid any further intervention that could alter the condition to be examined.

Return shipping and fees

Use the address and instructions provided for your request. Pack the item so as to prevent movement and shocks within the package. Keep the proof of posting.

Examination and refund

The review covers the item received and the order information. The solution must be communicated to the customer taking into account the reason for the request and the applicable conditions.